Leadership Teams

How to run an executive support quarterly review

ExecutiveSupportStaff Editorial Team | Published

Illustration for How to run an executive support quarterly review

Define the operating rule

Review errors, overdue actions, workload, access, coverage, and repeated escalations.

Make the work visible

Look ahead to board cycles, travel, launches, leave, and leadership changes.

Review the exceptions

End with a short list of changes, each with one owner and a due date. The measurement guide provides supporting guidance.

Use the EA performance scorecard and the backup coverage plan for the related operating details.

StageRequired output
DefineOwner and boundary
OperateDecision and record
ReviewUpdated rule

Frequently asked questions

What should this process define?

Review errors, overdue actions, workload, access, coverage, and repeated escalations.

What makes the process reliable?

Look ahead to board cycles, travel, launches, leave, and leadership changes.

When should the process be reviewed?

End with a short list of changes, each with one owner and a due date.

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