Define the operating rule
Review errors, overdue actions, workload, access, coverage, and repeated escalations.
ExecutiveSupportStaff Editorial Team | Published
Review errors, overdue actions, workload, access, coverage, and repeated escalations.
Look ahead to board cycles, travel, launches, leave, and leadership changes.
End with a short list of changes, each with one owner and a due date. The measurement guide provides supporting guidance.
Use the EA performance scorecard and the backup coverage plan for the related operating details.
| Stage | Required output |
|---|---|
| Define | Owner and boundary |
| Operate | Decision and record |
| Review | Updated rule |
What should this process define?
Review errors, overdue actions, workload, access, coverage, and repeated escalations.
What makes the process reliable?
Look ahead to board cycles, travel, launches, leave, and leadership changes.
When should the process be reviewed?
End with a short list of changes, each with one owner and a due date.