Define when coverage activates
Name the primary and backup, state the trigger, and list who can authorize emergency coverage.
Executive Support
How to set up backup coverage for an executive inbox
ExecutiveSupportStaff Editorial Team | Published
Limit authority
Separate routine coordination from messages that require judgment. Drafting permission does not automatically include sending permission.
Google's delegation guide notes that delegates use their own profiles and cannot change the owner's password.
Prepare the handoff
List active threads, promised replies, waiting items, sensitive senders, and the executive's availability.
Close coverage
The inbox delegation protocol defines normal authority, while the access review checklist closes the permission loop.
| Stage | Required output |
|---|---|
| Define | Owner and boundary |
| Operate | Decision and record |
| Review | Updated rule |
Frequently asked questions
What should this process define?
Activate coverage when the primary assistant cannot meet the agreed response standard.
What makes the process reliable?
Separate messages the backup may answer, drafts that need approval, and sensitive topics that require escalation.
When should the process be reviewed?
Provide a handoff, then remove temporary access that is no longer needed.
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